FAQs

• What is Doorstep Drop

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The delivery partner will call the customer and take their permission to leave the order at the customer's doorstep or security gate.

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• How can a customer pay digitally for cash orders?

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At the time of delivery, the customer can choose to pay digitally. In such a case, the customer can inform the delivery partner over call and they will be sent a digital payment link via SMS. The customer can use that link to pay through UPI, Wallets or Credit/Debit Cards.

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• What is OTP Verification?

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Instead of physically signing the delivery receipt, customers can verify the delivery through OTP verification. In such a case, the customer will receive an OTP through SMS. The delivery partner will call the customer and ask for this OTP. Once the OTP has been verified then only the order will be marked as delivered.

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• How can a customer reject at doorstep?

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For prepaid and cash orders, if a customer does not like the condition of the package has any other issues - they can choose to not accept the order, and the payment will be refunded right away.

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• What are the steps taken by Shoppers Treat to avoid ongoing Covid19 infection?

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Employee Hygiene: We have instructed all our delivery partners and suppliers to wear masks, follow social-distancing norms and regularly wash their hands.

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Workplace Hygiene: We have instructed all our delivery partners and suppliers to regularly sanitize their workplaces, including intense cleaning of commonly touched surfaces like buttons, keys, etc.

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Regular Temperature: Checks We have instructed all our delivery partners and suppliers to do temperature checks, especially before going out for a delivery.

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• Do you provide Gift Cards?

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We do have Gift cards available! They can be purchased by reaching us via email / Call / WhatsApp.